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FAQ – Frequently Asked Questions
Q: What sets ATMOSE E-Cargo bikes apart?
A: Our E-Cargo bikes are crafted from ultra-lightweight yet robust materials. Powered by innovative mid-drive motor technology (Bafang M430), they provide a natural and powerful pedaling assistance. Furthermore, we prioritize sustainable manufacturing to ensure our footprint on the environment remains as light as our bikes.
Q: How far can I ride on a single charge?
A: You can enjoy a range of up to 80 km on a full charge. Please note that actual range may vary based on your riding style, payload, and the terrain you’re navigating.
Q: What materials are used for the frames?
A: Our frames are engineered from high-grade 6061 Aluminum Alloy. This material is specifically chosen for its exceptional balance of lightness, structural stability, and superior corrosion resistance.
Q: Do your E-Cargo bikes come with a warranty?
A: Yes, we provide a 2-year limited warranty covering the frame and the motor (excluding standard wear and tear parts).
Q: How long does delivery take?
A: Standard delivery typically takes 5–10 business days, depending on current stock levels and your specific delivery address.
Q: Can I purchase spare parts like batteries or motors separately?
A: Absolutely. We offer a full range of genuine spare parts, including high-capacity batteries, motors, and accessories, directly through our online shop.
Q: Are the bikes weatherproof?
A: Yes. All electronic components are IPX6 rated (splash-proof), making our bikes fully reliable for use in rainy conditions and wet environments.
FAQ – Service & Warranty
Q: What payment methods do you accept?
A: We support a wide range of secure payment options, including PayPal, Credit/Debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, SOFORT, and Shop Pay.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can monitor your shipment’s progress at any time on our website via the Track Your Order page.
Q: What are the shipping costs?
Q: Can I cancel or modify my order?Shipping for all complete vehicles is free of charge. For individual spare parts and accessories, shipping rates apply as outlined in our shipping policy at the bottom of the page.
Q: Can I cancel or modify my order?
A: Yes, you may request changes or a cancellation as long as your order has not yet been shipped. Please contact us as soon as possible at info@atmosecargobike.com.
Q: What is your Return & Refund policy?
A: You may return products in their original, mint condition within 14 days of receipt. Please note that return shipping costs are the responsibility of the customer.
Q: What should I do if my E-Cargo bike arrives damaged?
A: Please document the damage immediately with clear photos and contact us at info@atmosecargobike.com. Our team will work with you to provide a swift resolution.
