Return Policy

Overview

• Return Window: Within 14 days of receiving the goods.

  • Returns requested after the 14-day period will no longer be accepted.

• Return Conditions:

  • Items must be in their original condition: unworn, unused, and (for E-bikes) with an odometer reading of less than 10 miles.

  • All original packaging components (e.g., charger, keys, hardware) must be included.

  • Original packaging and valid proof of purchase are required.

Damages and Issues

• Inspect Your Order: Please inspect your shipment immediately upon receipt.

• Contact Us: If you find any defects, damages, or incorrect items, please contact us immediately at: info@atmosecargobike.com

Return Process

1. Contact us before returning any items to receive an official return label and further instructions.

2. Returns sent without prior authorization will not be accepted.

3. For self-organized returns, the customer is responsible for all shipping costs; ATMOSE assumes no liability for these shipments.

Non-Returnable Items

• Products purchased from unauthorized dealers.

• Items with intentional damage or signs of misuse.

• Custom-made or personalized items.

• Promotional gifts or free items.

• Exchanges for a newer model (for non-quality related reasons).

Exchange Policy

• Only applicable for unworn, unopened, and unused products with less than 10 miles on the odometer:

  • Within 14 days: Exchange for the same model in a different color: An exchange fee of €200 per item applies.

  • After 14 days: No exchanges possible.

Return Address

Hegenheimer Str. 17, 79576 Weil am Rhein, Germany

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Refund Guidelines

For Shipping Errors

• Incorrect Items: Free exchange or full refund.

• Damaged or Missing Parts: Free replacement shipping or partial refund.

• Undelivered or Lost Packages: Free reshipment or full refund.

Order Cancellation

• Before Shipping: A 5% processing fee will be deducted from the total refund amount.

• After Shipping: Refund minus €200 shipping costs per bicycle.

Price Differences

• Within 7 Days: Refund of the price difference.

• After 7 Days: No price difference refunds (promotional gifts may be offered instead).

Change of Delivery Address

• Fee: €30 per item.

Refusal of Delivery

• Fee: €200 shipping fee per item.

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Refunds for Non-Quality Related Issues

Unused Bicycles

• Within 14 Days: Full refund; buyer is responsible for return shipping costs (€200 per bike).

• 15–30 Days after receipt: Full refund; buyer is responsible for return shipping costs (€200 per bike) and a restocking fee of €50.

Used Bicycles (Odometer under 10 miles)

• Within 30 Days: Full refund; buyer is responsible for return shipping costs (€200 per bike) and a restocking fee of €100.

• After 30 Days: No returns accepted.

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Refunds for Quality-Related Issues

• Within 14 Days:

  • Full refund (excluding initial shipping and processing fees) or replacement without additional shipping costs.

  • Note: Our team will carefully inspect the reported quality issues. In cases of intentional damage, return shipping costs will be charged to the customer.

• 14–30 Days:

  • Return shipping costs may apply. Please contact our customer support team for further details.

• After 30 Days:

  • Warranty coverage only. Minor defects that do not affect safety may be settled through compensation. No full refunds will be issued.

• After 180 Days:

  • No refunds possible. Replacement or repair via spare parts only.

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Important Notes

• ATMOSE assumes no responsibility for the theft or loss of bicycles.

• Damages caused by shipping carriers will be assessed individually and compensated accordingly.

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Processing Times

• Returns or Exchanges: 3–6 business days after receipt of goods.

• Refunds: Within 7 business days after approval. Please note that additional processing time may be required by your bank or credit card provider.

Return & Refund Process

1. Contact our support team to request an official return label.

2. Once the return is received and inspected, your refund or exchange will be processed.