Shipping Policy

1. Shipping Costs and Delivery Zones

We deliver to most countries within the European Union (excluding Malta and Cyprus).

Product Category	VAT & Taxes	Delivery Zones	Costs (incl. VAT & Duties)	Delivery Time
E-Cargo Bikes	Included	Austria, Germany, Belgium, Czech Republic, Denmark, Estonia, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia, Sweden, Poland	Free	2–5 Business Days
	Included	Croatia, Finland, Ireland, Portugal, Spain	Free	2–5 Business Days
Accessories	Included	Same countries as above	€20 (Order value €0–€99)	2–5 Business Days
	Included	Same countries as above	Free (Orders over €100)	2–5 Business Days

• Delivery outside of Europe is currently not available.
• All prices include statutory Value Added Tax (VAT).
• Customers do not need to make any additional VAT or customs payments upon delivery.

2. Delivery Times

Orders are typically processed and shipped within 24 hours. A shipping confirmation will be sent to you via email once your order is on its way.

Please note that we cannot provide additional documentation for third-party shipping arrangements.

All stated delivery times are estimates and are not guaranteed. Changes to the delivery address or other adjustments requested after shipment may result in the forfeiture of potential compensation or refund claims.

3. Changing the Shipping Address

The shipping address can be modified prior to shipment by contacting our customer support team.

Once the order has been shipped, changes to the delivery address are no longer possible. Please double-check your information carefully before finalizing your order.

4. Order Tracking

Registered customers can view their order status and tracking information directly within their customer account.

Guest users can track their shipment using the tracking number provided in the shipping confirmation email.

For any questions, please contact us at info@atmosecargobike.com. Our support team typically responds within 24 hours.

5. Lost Packages

If an order is not delivered within three weeks of the shipping confirmation, the package will be considered lost. In such cases, ATMOSE will offer a full refund.

If a delivery is delayed but eventually arrives, you have the right to refuse the shipment. In these instances, ATMOSE will prioritize and protect your rights as a consumer.

Summary

ATMOSE offers free shipping for E-Cargo bikes and accessories (for orders over €100) to most EU countries. We guarantee prompt delivery, easy order tracking, and a full refund guarantee for lost packages. Please ensure your shipping address is accurate and contact us promptly if any issues arise.