Warranty Policy

This limited warranty is issued by ATMOSE and is effective as of July 1, 2024.
It applies exclusively to products sold through the official ATMOSE website at shop.atmosecargobike.com.

For the Original Purchaser

We offer a 2-year limited warranty for every ATMOSE E-Cargo bike, excluding wear and tear parts. The warranty period begins on the day the bicycle is received by the customer.

For Subsequent Owners

Subsequent owners also receive the remainder of the 2-year limited warranty (excluding wear and tear parts). To claim a warranty, the new owner must provide proof of the original purchase, including the name and order number of the first owner. The warranty period continues from the date the original purchaser received the bike.

Important Notes:

• "Original Purchaser": Refers to the individual who purchased directly from the official ATMOSE website.
• "Subsequent Owner": Refers to the second or third owner of the E-bike.
• Shipping costs may apply for parts replacement or returns. Please contact our customer service team for assistance.

Wear and Tear Parts (Excluded)

Wear and tear refers to the natural degradation resulting from normal riding conditions. The following components are excluded from this warranty:

• Bearings
• Brake Pads
• Chains
• Freehub Bodies
• Handlebar Grips
• Rubber moving parts
• Shift/Brake cables and housings
• Spokes
• Sprockets/Cassettes
• Stripped threads or bolts
• Tools
• Drivetrain gears

What Is Not Covered

The warranty does not apply to damage caused by:

• Improper assembly or installation
• Crashes, neglect, or improper maintenance
• Corrosion
• Inappropriate or unauthorized modifications
• Failure to perform regular maintenance as outlined in the manual

For any questions, please contact ATMOSE Customer Support at:
info@atmosecargobike.com